Return & Exchange Policy

Welcome to SHREADS. We truly appreciate your support and trust in our products.
To ensure transparency and a smooth experience, please read our policy carefully.

SHREADS follows a controlled inventory model, where stock levels are intentionally kept limited to maintain quality standards and operational efficiency. While certain products may be restocked periodically, availability cannot be guaranteed at all times.

1. No Return / No Exchange

We currently do not offer returns or exchanges on any orders.

This includes:

  • Size issues

  • Change of mind

  • Preference-related reasons

We strongly request customers to check the size chart and product details carefully before placing an order.
If you require sizing assistance, our team is always available to help prior to purchase.

2. Wrong or Defective Product Received

If, in the rare case, you receive a wrong item or a damaged/defective product, we will gladly assist you.

Resolution:

  • We issue Store Credit equivalent to the product value (no refunds)

  • Store credit can be used for any future purchase on our website

Additional Notes:

  • Claims are subject to internal verification

  • Reverse pickup will be arranged if the claim is approved

  • Liability is limited strictly to the product/order value

3. Mandatory Unboxing Video Requirement

To process any claim, customers must provide:

A proper unboxing video recorded in one continuous shot, showing:

  • The sealed parcel

  • Opening of the package

  • The product received

  • The issue clearly visible

Without this video, we will not be able to approve the request under any circumstances.

4. Conditions Not Eligible

We will not be able to approve requests in the following cases:

  • No unboxing video, incomplete or edited video

  • Product does not fit (size exchange not available)

  • Customer changed mind

  • Product used, washed, or tampered

  • Claim raised after 12 hours of delivery

  • Packaging, tags, or seals are missing or damaged

5. How to Raise an Issue

If you received a wrong or defective item, please contact us within 12 hours of delivery with:
  • Full name
  • Order number
  • Unboxing video

Email: support@shreadslife.com